Frequently Asked Questions
Q: What is your return policy?
A: We offer a 30-Day Peace of Mind Guarantee. If you are not completely satisfied, we make the return process simple and transparent.
Q: Is my payment secure?
A: Absolutely. We use 256-bit SSL encryption to ensure your payment details are 100% protected. We accept PayPal, Google Pay, and all major credit cards.
Q: How long will delivery take?
A: Orders are dispatched within 1-2 business days and arrive within 5-7 business days via tracked shipping, free UK-wide.
Q: Do you ship outside the UK?
A: Currently, we ship exclusively within the United Kingdom, ensuring faster delivery and better quality control for every order.
Need more help? Speak directly with a Home Consultant via WhatsApp or email us at support@mystellarshop.com.
Debbie Wrenfield
Perfect centrepiece for my dining table.
Marigold Vance
Lovely lantern shape, slightly pricier but worth it for the look.
Alistair Rennick
Beautiful glow, the glass and gold combo is stunning.