30-Day Peace of Mind Guarantee
At MyStellarShop, we believe every piece in your home should inspire you. If your selection doesn’t perfectly elevate your space as expected, we offer a straightforward 30-day return window with no restocking fees to ensure your complete satisfaction.
Your Right to Cancel (UK Customers)
Under the Consumer Contracts Regulations 2013, if you are a consumer based in the UK, you have the legal right to cancel your order within 14 days of receiving your goods, without giving any reason.
How to Cancel & Return Authorization
To cancel or request a return, simply contact us at support@mystellarshop.com within 14 days (or up to 30 days under our extended return policy) stating your order number. Once approved, we will provide you with the designated UK return address and instructions.
Returning the Item
Once you’ve informed us that you wish to return an item, you must send it back within 14 days in its unused, original condition and packaging where possible. Return shipping costs are the customer’s responsibility unless the item is faulty, damaged, or not as described. We charge no restocking fees.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please email support@mystellarshop.com within 48 hours of delivery with clear photos of the item and packaging. We will cover all return shipping costs and arrange a free replacement or a full refund immediately.
Your Refund
Once we receive and inspect your returned item (or receive valid proof of postage for statutory cancellations), we will refund the full price paid to your original payment method (PayPal or Google Pay) within 5–7 business days (and no later than 14 days).
Our Extended 30-Day Return Policy
In addition to your 14-day legal cancellation right, we offer an extended 30-day return window from the date of delivery for your peace of mind. Simply reach out to support@mystellarshop.com before sending any item back so our team can assist you with the return details.
