Welcome to MystellarShop.com! These terms and conditions outline the rules and regulations for using our website and services. By accessing or making a purchase from this site, you accept these terms. If you do not agree with any part of these terms, please do not use our website.
1. General Information
– MystellarShop.com is an online store providing home and kitchen accessories.
– We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on the website.
2. Account & Website Use
– You must be 18 years or older to use this website. If under 18, you may use the site under the supervision of a parent or guardian.
– You are responsible for maintaining the confidentiality of your account details, including password.
– Any unauthorized use of your account should be reported to us immediately.
3. Orders & Payments
– All orders are subject to availability and acceptance.
– Prices are listed in GBP (£) and include VAT where applicable.
– We accept PayPal, Debit & Credit Cards, and Visa & MasterCard via PayFast.
– PayPal transactions may take 3-5 business days to confirm. Using PayPal provides added security, buyer protection, and a faster checkout experience.
4. Shipping & Delivery
– Free Standard Shipping: 10-15 business days (excluding 2-5 days processing time).
– Express Delivery: 5-7 business days for £10 (excluding processing time).
– Orders are processed within 2-5 business days before dispatch.
– Shipping is available only within the United Kingdom.
– You will receive a tracking number via email once your order has been dispatched.
For full details, visit our Shipping & Delivery Policy
5. Order Cancellations & Modifications
– Orders can be cancelled only before shipment. Contact us within 12 hours of placing your order at [email protected].
– Once an order has been processed or shipped, cancellations are not possible.
6. Returns & Refunds
You may request a refund or replacement if:
– The item does not arrive within 45 days (excluding processing time).
– You receive the wrong item.
Refunds are not issued if:
– The wrong shipping address was provided.
– Delivery was delayed due to customs or other unforeseen circumstances.
– Refund requests must be made within 3 days of receiving your order.
For full details, visit our Refund & Return Policy
7. Intellectual Property & Restrictions
– All content, including images, text, and designs, is the property of MystellarShop and may not be copied, reproduced, or distributed without permission.
– You must not upload or share content that is harmful, illegal, or violates intellectual property rights.
8. Limitation of Liability
– We strive to provide accurate product descriptions and pricing, but errors may occur. We reserve the right to correct them and cancel orders if necessary.
– We are not responsible for delays or damages caused by third-party couriers.
9. Privacy & Data Protection
– We comply with the General Data Protection Regulation (GDPR) and prioritize your privacy.
– Your personal information is used only for order processing, customer support, and service improvement.
For full details, visit our Privacy Policy
10. Contact Information
For any queries regarding these terms, contact us at:
📩 Email: [email protected]
📱 WhatsApp: +44 7716 937083.