30-Day Peace of Mind Guarantee
At MyStellarShop, we believe every piece in your home should inspire you. If your selection doesn’t perfectly elevate your space as expected, we offer a straightforward 30-day return window to ensure your complete satisfaction.
How Our Returns Process Works
To be eligible for a return under our policy, please ensure your item meets the following criteria:
-
Timeframe: Within 30 days of your purchase date.
-
Condition: Unused, in the same condition as received, and in its original packaging.
-
Proof: Please include your receipt or proof of purchase.
Easy Refunds
Once your return is received and inspected by our quality team, we will notify you via email. Approved refunds are processed immediately and credited back to your original payment method within a few business days.
Exchanges for Damaged Items
We take pride in our quality control, but if an item arrives defective or damaged, we will replace it at no extra cost to you. Contact our support team within 48 hours of delivery to initiate an exchange.
Gift Returns & Store Credit
If the item was marked as a gift, we provide Stellar Store Credit for the value of your return, allowing you to choose something that better fits your lifestyle.
Shipping Your Return
To ensure your return reaches us safely, please contact our Home Consultant team at [email protected]. We will provide you with a dedicated Return Authorization and the nearest official return address. We recommend using a trackable shipping service for your peace of mind.
