Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of mystellarshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
O***o –
Delivered quickly. Not yet used. There are no claims for delivery.
C***m –
great quality
A***v –
Good, powerful! The only thing, the whole case is plastic, and in the photo it seemed that places metal. But it can be said already. The main thing is power, and it really is!
N***o –
Excellent, powerful mixer. They brought it straight home.
M***n –
The product arrived after about two months.
Just as described, after using I am very pleased.
M***z –
producto bien… pero tardó más de 3 meses en llegar..no vale la pena esperar tanto..se consigue x el mismo precio en tienda..lo pedí xq no sé podía salir de casa ,en mayo, si se q llega en agosto no lo hubiera pedido
M***n –
the product was as described in the product description .. I had problem with provided outlet adapter .. it was broken so I had to use a separate one but so far the product is good
A***a –
Works fine. Only the difference between the 1st and 5th speeds is not very big.
E***m –
Thank you very much 🙂 fast delivery, the product packed well. Still not tried but look quality really good.
E***a –
Small, pretty very much. Delivered to the apartment in the Moscow region in two days! Of the minuses: vintage and heavy.
A***o –
It goes perfect to mix
J***a –
There were huge problems with delivery. As a result, they delivered from Moscow without a base. And if you write to the seller, then always answers the bot and rarely the seller himself.
Mixer is good and powerful.
P***o –
Wife is happy
A***k –
Спасибо, товар упакован очень хорошо, вы молодцы товар в отличном состоянии, всё как в описании. Продавца и товар рекомендую. В комплект также входит инструкция.
G***z –
Muy buen producto, de buena calidad y con bastante potencia. Lo he probado haciendo pan y ha ido de maravilla.
A***n –
Ждал три месяца товар. Так и не получил товар, деньги возвращать отказываются, очень не надёжный продавец
D*** –
Thank you so much! Very good product.
D***n –
Product is pretty good and the delivery was not taken too long.
D***u –
Excellent!!! Very fast shipping
D***r –
very good item
M***n –
woowwwwww very good quality
A***a –
Over-long delivery 3 months, when the same product is served the same company and price, acting from Spain in a week
B***l –
Good packing.
K***k –
Fast shipping good, excellent product
M***r –
Great quality loveee it!!!!
G***a –
very good for this price
E***e –
Good packaging and quality AAA
T***n –
I like very much
V***v –
прибыл в коробке.хорошо упакован.еще не проверял.с продавцом не общался.
V***v –
A wonderful mixer!!! I came to Penza in 10 days. Everything is whole, everything works, packing, as I asked, beautiful! Thank you seller! I'll order more. But it's bad that prices are rising, and we do not grow anything-no salary, no pension. But this is a separate conversation…
F***n –
Powerful Motor! Recommended to buy from this seller
J***a –
sorpendrido ya que ponen 3 dias para la entrega y lo entregaron a los 2 dias,recomendado 100% tanto como vendedor como la rapided,ahora solo falta proparlo y ver que tal se porta,muchas gracias
T***n –
It arrived today so i haven't had time to properly test it out but without doing any actual work with it it seemed to work just as i hoped and it should so thanks!
R***L –
Product is good.
But delivery time was very long !
E***r –
Bueno se demoró mucho en la entrega pero llegó..
E***d –
Excellent, really good
F***r –
Poop is excellent, all Z Mitala, heavy, working mochno, not very noisy, impressive Trust
J***A –
Very beautiful. Better than the advertised and quite practical.
G***k –
The order received delivery fast all is OK mixer super powerful packed very well so I'm happy that I got this good technique seller well done success to you and prosperity and many thanks!!! Recommend!
Y***m –
The parcel is well packed. The courier delivered to the door. Checked the mixer works, very satisfied.
N***a –
Всё супер, доставка 5 дней до Норильска!!! Все работает!
N***a –
Доставка 5 дней! Миксер огонь.Я думаю не подведёт.
O***N –
Очень хороший товар. Выписывая в третий раз. Подарил всем родственникам.
K***o –
3달동안 안와서 환불 했음 환불처리는 잘됨
A***n –
Working, it looks good, the slots under the whisk-plastic 🙁 For 2000 sent for some reason two PCs. Either I looked through or the miracle shop. And maybe the second immediately as a guarantee 🙂
V***e –
Dont arrive parcel!!! I lost just money!!!!
M***n –
Great Product!!
P***w –
Came quick and perfect by dhl courier .shipping cost is very high if you want the product fast or else enjoy the low and slow shipment to Asia(pak) which is like 3-4 months normally
V***V –
Super
G***o –
Looks good quality I should try
O***m –
מצויין shipping no Best Fast almost monthly
F***e –
Super The fonctionne
L***v –
For a very long time I waited for my order. Good quality goods. But very long delivery.
G***a –
הכל בסדר המשלוח הגיע תודה לחנות ולמכור ממליץ בלב חם לכולם לקנות
P***r –
Recebi o batedor foi o que pedi está em condições.
S***r –
Delivery fast, TK. Quite powerful, 6 modes. 4 nozzles. The wire is slightly short (not critical).
T***a –
Quality good delivery fast
J***O –
Nice product
V***. –
Is good working
Jarrod –
Faber est suae quisque fortunae
my web blog: Консультации
V***d –
Nice one
M***i –
My refund money is $39.92 I made a mistake. If the seller can provide my item for me i will cancel the refund
K***v –
Order is not fulfilled
L***s –
product works fine but look and feel little bit of cheap side
-***- –
2 months and 5 days and arrive
A***M –
Very good everything, no complaints, well packaged, delivery in 15 days and good speeds, very easy to handle. Recommended to anyone who is interested. Thank you seller.
L***o –
Delivery the next day, straight very unexpectedly fast. Thank you, already used and whisks super quickly. The last speed is scary to use, very powerful
V***i –
The electric food mixer fully corresponds to the description and deserves to recommend this product for purchase!
D***n –
Working good thank you very much מישראל
M***i –
Well received thank you to the seller
P***A –
ok .
E***e –
I got the broken fan cover, but I checked it works and the five speeds are going well so I'm gonna keep it. The lid is not kept closed as two of the closures were broken as I showed in the photos.
A***r –
Mixer that is necessary, heavy enough, came in 3 days to Spain. Nozzles included. There is an instruction, it is written that the maximum time of work is 5 minutes, then it is necessary to leave a little bit. Let's see how it will be in the work, I'll add a review later.
V***k –
Fast delivery. Good quality. I recommend shopping here. Thank you.
S***n –
All is ok. Seller reccomend. A++
C***a –
good. arrived slightly later but okay
G***v –
Top seller fast delivery
L***v –
Thank you order received on October 22.
R***r –
Normal mixer.
O***Y –
Ordered your friend
He was pleased with the mixer
Delivery about 6 weeks
Tovao fully corresponds to the description
Product and seller recommend
N***a –
Recommend
N***v –
Mixer good powerful packed well delivery fast
U***r –
Just a super mixer. I take the other other on the podarunok girlfriend. I'll take the city two… niyakh narikan. Super!
A***h –
Миксер отличный. Сам не знал,что он намного мощнее обычного.500 ватт .Так что советую!!
A***y –
I don't receive my order but the seller refund my money back
he is very good seller and his service very very good
he ship it but because the covid 19 the package back to him
O***o –
In general, the mixer is normal, but the switching speed is weak, there is an unpleasant smell, but I think for the House will come. Delivery is very fast well done
I***r –
Thanks to the seller. The ordered product arrived quickly. The box is slightly crushed, but nothing is broken. The product is in perfect condition. And I tested it, and it works fine.
R***r –
It's all right, it's been a long time.
A***o –
A good mixer is powerful! True, the wire is short and at the first speed is already large. And so the goods are class!!!
A***a –
Fast shipping. Goods are quality. Excellent works recommend the seller.
S***v –
Получил проверил . Все работает . Миксер понравился .
G***M –
Same as the description. I haven't tried it yet. Very fast order Wednesday arrival Monday
M***z –
Everything ok
C***y –
The transportation speed is fast,
M***u –
The product has had small problems. I thought it was a product problem. After talking to the buyer, we found that this is a problem of our own use. Thank you. I have not met such a patient buyer yet.
M***n –
The product quality is very good, the buyer also provides video teaching
M***n –
OK. Normal mixer. But still the lowest speed is fast, I would like to start with slower turns.
D***n –
Livrauson in 5 days in france remains to test the product
A***a –
The machine looks good enough powerful, it takes forever to get there almost canceled the order. Later when I use it a little I will put an additional comment conis impressions
R***o –
Ordered waited a month and the seller wrote make a refund, divorce in pure form))) scroll through my money for a month and make a refund without a reason! Cheaters!
O***o –
The goods waited 28.06 ordered and did not come. The seller once replied and all. Now 28.09 came the confirmation of the goods and the goods Nena!!! Order Number 8016218527653379