Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of mystellarshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Eleri Barnes –
it is okie. now must wait until summer to use it
Gianmaria De Sario –
It arrived perfectly and works very well
Lanie Edwin –
The only bad thing is that I asked for a green color and I got a white.
Kemberly Roza –
Excellent Product, works very well, arrived in excellent condition, the air cools a lot like an air conditioner without ice, only water, I loved it, perfect for the heat that comes with everything, the shipment was very fast, excellent purchase.
Lluciano Marcos –
I arrived full and very fast. A good product in general. The breeze feels very little but the air has a good pot
Lisabeth Brennen –
Excellent Product, arrived very fast, just need to try it
Roderick Roth –
It arrived well, it works!! Its power is according to the size of the product, if they require more ventilation they must buy something larger and clear with higher price
Miriam Perry –
working smoothly , not bad at all!
Bonnie Montes –
Is a common fan. Does not cool anything unless you are 5cm from the fan. Do I recommend it?
No.
Andrea Xiong –
Ready to use, looks good, brings your cable, has a
Alisa Watts –
I arrived White and pedi Green. Serves very well
Jeremy pinot –
So far super good .. I arrive today and I am already using it… only that it works only plugged into some current.
Fritz Filippi –
Arrived well protected, with its bubble bag and carton, it works well too, good product with good price, I highly recommend.
Verline Cordon –
It arrived in perfect condition, it works wonderfully, excellent product.
Devon Huntoon –
Excellent Product, works very well, no ice is needed, quite cool, excellent for the next heat to come, I loved this fan, the shipment was fast.
Enrique Lutz –
The product is good, only it arrived with details that do not affect its operation. It makes almost no noise, the only bad thing to work must be connected all the time and with charger that does not include low voltage, if you use a 25w up, the fan does not turn on
Devon Huntoon –
It has a lot of speed, it is quiet, it really refreshes, it is big, I liked it a lot because of the quiet and the wind force it produces
Andrea Xiong –
They arrived in excellent time, but the two boxes arrived battered, but the only detail had arrived with the front part detached, but they were already placed, they need to be tested.
Fritz Filippi –
Good fan, for small places or being close provides good ventilation and with the help of humidifiers, further help to refresh. A negative point the water tank, both by size, that if you use the humidifier at most, with the 5 outlets, empties quickly and also by the way it was built, because even with still 1/5 of water, the humidified stops working because the water no longer reaches the output of the humidifier. But overall I’m well satisfied.
Franchesca Schwebach –
Perfect, you only need a cell phone charger to make it work well.
Shipping in 10 days
Miriam Perry –
Everything perfect, it works very well, only the packaging was mistreated but the item was not, I am very happy, I love that it spray steam because then the dry air dries my airways, it has 3 speeds, 3 Steam powers, Liz that you can change color or even turn off and finally has 1, 2 or 3 hour timer. I am very happy
Durante Sciara –
Fabulous, it is very good product.
Dastan Nurbolatev –
The product is as described. Working perfectly and delivered very quickly. Fully recommended
Rudolf Kirsch –
Excellent product, good power, for use in a small room and if you do not like the strong air is super