Website Terms and Conditions – MystellarShop
The website terms and conditions for MystellarShop explain the rules for using our website and services. By accessing or purchasing from our website, you agree to follow these website terms and conditions. If you do not agree with any part of these policies, please stop using our website.
General Information – Website Terms and Conditions
MystellarShop.com operates as an online store that sells home and kitchen accessories. These website terms and conditions apply to all visitors, users, and customers.
Additionally, we may update or modify these website terms and conditions at any time. When changes occur, we publish the updated version on this page.
Account Use – Website Terms and Conditions
To use our website, customers must be 18 years or older. However, users under 18 may browse the website with parental supervision.
You must keep your account information secure, including passwords and login details. If unauthorized activity occurs, contact our support team immediately.
Furthermore, users must not upload illegal, harmful, or misleading content to our website.
Orders and Payments – Website Terms and Conditions
All orders depend on product availability and confirmation by our store.
Prices appear in GBP (£) and include VAT where applicable.
We accept payments through trusted providers including:
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PayPal
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Visa
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Mastercard
These payment providers help ensure secure online transactions.
Shipping and Delivery – Website Terms and Conditions
Our website terms and conditions also explain our shipping policies.
Orders are processed within 2–5 business days before dispatch.
Delivery options include:
Free Standard Shipping
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10–15 business days
Express Delivery
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5–7 business days (£10)
Currently, we ship orders only within the United Kingdom.
Once we ship your order, we will send a tracking number by email.
For more details, please review our Shipping Policy page.
Order Cancellation Policy
Customers may cancel orders only before shipment.
Therefore, if you want to cancel an order, contact us within 12 hours of placing the order. Once the order has been processed or shipped, we cannot cancel it.
Returns and Refunds – Website Terms and Conditions
Our website terms and conditions explain refund eligibility.
Customers may request refunds or replacements if:
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The item does not arrive within 45 days
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The wrong product is delivered
However, refunds will not be issued if:
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An incorrect shipping address was provided
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Delivery delays occur due to customs or external courier issues
Customers must submit refund requests within 3 days of receiving the order.
For full details, please visit our Refund and Returns Policy page.
Intellectual Property
MystellarShop owns all website content including images, product descriptions, logos, and graphics.
Users may not copy, reproduce, or distribute this content without written permission.
Privacy and Data Protection
MystellarShop protects customer information and respects privacy rights.
We follow international data protection guidelines including GDPR principles.
For more information, please review our Privacy Policy.
Contact Information
If you have questions about these website terms and conditions, please contact us.
Email: [email protected]
WhatsApp: +44 7716 937083