At MystellarShop, your satisfaction is our top priority. If you’re not completely happy with your purchase, we offer an easy and hassle-free refund and return policy.
Order Cancellations
We understand that plans change. You can cancel your order before it is shipped:
✅ Cancellation Window: Orders can be canceled or modified within 12 hours of payment.
❌ Once shipped: If your order has already been processed and shipped, it cannot be canceled.
To cancel an order, contact us immediately at:
📩 Email: [email protected]
📱 WhatsApp: +44 7716 937083.
Refund & Reshipment Eligibility
You can request a refund or a replacement if:
– 📦 Your order did not arrive within the guaranteed timeframe (45 days, excluding 2-5 days for processing).
– 🚚 You received the wrong item.
Refunds Will Not Be Issued If:
– 🚫 The delivery was unsuccessful due to an incorrect address provided at checkout.
– ⏳ The package is delayed due to exceptional circumstances beyond our control (e.g., customs delays, natural disasters).
– 🔄 You change your mind and do not want the product.
How to Request a Refund
If you are eligible for a refund, submit a request within 3 days of receiving your order by contacting us at:
📩 Email: [email protected]
📱 WhatsApp: +44 7716 937083.
We’re here to ensure a smooth and reliable shopping experience!