Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of mystellarshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Jeremy pinot –
I arrive earlier than expected. Very practical for coffee
Armaan Ellison –
Clarita Pursell –
Top, this is the second I order for a gift, fast delivery
Gérald Courbet –
Excellent Product
Branda Goshorn –
I arrive earlier than expected. Very practical for coffee
Cindi Mcfarlin –
The delivery was fast and the product is very good. it works as described.
I recommend it.
Armaan Ellison –
Great Cup, great seller, fast gentle delivery. Definitely-I recommend.
Derrick Sclafani –
It’s a good use.
Rudolf Kirsch –
It arrived much earlier, it works quite well without doubts 10/10
N***e –
It feels so good to use! Make a cup of hot milk tea , it’s really Nice
Eleri Barnes –
Pretty good overall. However the charging port is in the bottom so has to be laid on its side to be charged. Touch button is not always responsive too, often takes several attempts to get it going
Isadora Heer –
excellent
Susann Masson –
Very good, works very well and everything came very well arrived quickly and the box was not mistreated
Carla Poole –
it come quickly! good quality, nice designe!
works very good! I tryed it with protein shake
Eleri Barnes –
good quality
Diedra Spath –
You can buy good ones. These other words and only to complete one hundred characters and one of each of them and put whatever you want in the
Alfredo Lamanna –
excellent
Aasiyah Haney –
Now just test
Lanie Edwin –
Aliya Fernandez –
Is working
Wendelin Jonas –
it’s little hard to turn on and off but it works
Ildefonso Sollami –
Very Happy partner with there new Self stirring cup in her workplace colour. Works strate out of the box, had a Hot Coffee in it within the hour of Ariveil. Arived in less than 2 weeks to New Zealand.
Now my children wount one each
F***p –
Works as expected.