Shipping and delivery
At MystellarShop, we aim to provide a seamless shopping experience with reliable and timely deliveries. Below are our shipping options and policies.
What are the Shipping Options
✔ Free Standard Shipping – Estimated delivery time: 10-15 days (excluding packaging time of 2-5 days).
✔ Express Delivery – Get your order within 5-7 days for £10 (excluding packaging time of 2-5 days).
Where do you ship your products?
We currently ship to the United Kingdom only.
How do we track our shipment?
Once your order is shipped, you can track it using the Track Your Order page or contact us at [email protected] for assistance.
How long does shipping take?
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of mystellarshop.com
*You can submit refund requests within 3 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
B***r –
Very beautiful, perfect
A***a –
Симпатичная совушка, сделана неплохо, работает. Но очень маленькая, меньше голубя. Светит не ярко, скорее как маячок, а не как фонарик.
M***n –
Owl height 13 cm
A***S –
Все отлично.
E***M –
Небольшая сова. Работает
D***r –
Great little solar owl. My mom loved it. It was a gift for her garden
I***n –
super snelle levering en mooi uiltje. thanks seller
M*** –
Small size and one was broken
J***k –
thank you very much.
M***v –
Очень маленькая, размером с воробья.
N***a –
сова супер. немного было крепление сломано,трещина, но продавец вернул половину денег. в темноте светится
N***z –
Very nice! Shipping in 10 days to Spain. 100% recommended seller. Very well packed.
D***k –
The figure is very small, the mount for the ground is good, but it shines very dim, which is offensive… Delivery 2 months ..
S***a –
Cool owls, cool made, beautifully glowing. Light themselves when it gets dark. The size would be four times larger, would be generally otpad. The seller is excellent, I recommend.
L***o –
Es preciso, lo único que pensé que era un poquito más grande, pero no importa. El vendedor muy recomendable, todo genial y antes de tiempo.
A***n –
все хорошо, пришло быстро) рекомендую )
O***s –
красивая сова. но очень маленькая
V***k –
Little useless shit.
E***n –
Like live))
M***a –
Great, I had already bought one and I was happy, but these two are much better a little bigger and besides the solar plate is also bigger and hold on much longer on the happy owl, very well packaged, all perfect, recommended
N*** –
It's nothing like the one they put in the ad. It doesn't even have eyes painted which is the most bo or to a owl has.
J***a –
The product is as described, great quality, fast shipping, no problems. I recommend the seller and the goods! Greetings.
P***n –
Everything came with a break… But fix it…
G***s –
It's just a Super Scoop! Thank you very much to the seller, for the super fast delivery! I got a courier right home!
R***r –
Это не сова, а малюсенький совёнок. Но светится классно в темноте, если бы был 30 см в высоту, было бы просто супер.
E***N –
Упаковка отличная, дошло за 2 месяца. Симпатичная , думал будет немного больше, пока поставил на зарядку к солнцу, вечером оценю и отпишусь, скину фото.
