Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of mystellarshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Iside Casaletto –
Top Quality 10/10
Sarina Santos –
Very nice the lamp, it has a size of 14cm long, the material with which it is made feels good quality and shines very well and has two modes, one of 30 seconds and one until you turn it off. Very good purchase I have done
Lisabeth Brennen –
I love it!!!!
Joseph Garreau –
Arrived very quickly. The product is soft to the touch and sensitive to turn on and off. Great.
Winston Hyde –
The panda is so cute and lights up well
Bonnie Montes –
Item received on time and corresponds to the description.
Gage Edmonds –
EXELENTE product I recommend it!!!!
Jeremy pinot –
Very very sweet and extremely soft, the surface. Almost too soft that the light comes on even when lifting.The timer also goes exactly to 30 minutes. Are satisfied
Ira Forster –
This beautiful! It is just as it comes in the image, it is very soft and shines very well, fall in love❤️
Diedra Spath –
Micael Montes –
It is beautiful, if soft texture and white material make it perfect to accompany my daughter to bedtime
Moriya Masanobu –
So cute, 100% accurate with ghe description
Shanda Gatling –
I love it!
Chae Jiang –
It’s very nice, it lights up a lot. Is exactly like the photo. It takes 10 days to chili.
Liberatore Accordino –
The product is very beautiful, as in the picture. Follow the size chart and check the measurements carefully to choose the right one.
Arrived earlier than expected. I love the packaging. The fabric is of good quality and the color is identical to the photo.
Looks very nice stall ..
I recommend it widely.
Alfonso Villapol –
Very cute but does not work really well unfortunately
Joseph Garreau –
Very nice lamp. I wish it was bigger.
Zoraida Swick –
Super soft to the touch and works very well
Emma Carra –
It’s super cute, I loved it
Klemens Totleben –
He’s so cuteVery pleasant tactile. The quality is excellent. A wonderful gift for both children and adults. The delivery before the Spanish was very fast, only 5 days. Seller and product definitely recommended
Tandy Hoyte –
so cuteeeee!!! and it’s actually really bright. It has 3 different levels of brightness. Rechargeable and it’s just adorable
Mammie Aguiniga –
Corresponds to the description
Savannah Brotherton –
Very good quality. Soft and sensitive to touch so you don’t need to strike it hard. Has 3 levels of light that changes with each touch. Overall a very good product.
Derrick Sclafani –
absolutely lovely light battery has to be charged every night
Bonnie Montes –
Perfecta
Winston Hyde –
Fantastic piece ! Kids love this panda!
Highly recommended !
Mahi Reid –
It is very nice, the same as the photo excellent condition.
Moriya Masanobu –
I loved it, I’m going to check it, since it comes without a battery.
Javier Molinoqe –
This is….super cute, :))))) love it
Mammie Aguiniga –
Very good product, very cute. Light up just a little too much
Miriam Perry –
Good product, fast delivery, my daughter likes it very much !