Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of mystellarshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***o –
The figurine was with a marriage, there was no piece on his hand and his hand was leaked
J***k –
I bought the 3 types, and I'm very satisfied. They're just beautiful! Seller Recommended.
L***e –
Come with small defect on the leg below arm.
J***s –
absolutely amazing and very beautiful ,also packed very well indeed, arrived safely to New Zealand. I'm so happy thank you seller, top job .
I***a –
Lengva, bet atrodo Kaip iš Akmens padaryta IR tikrai gražiai. Aš patenkinta
5***r –
Very nice statuette, good quality and perfectly packaged
C***l –
got it for my friends mom after i broke a vase she got from germany
she really liked it lmao
L***r –
Good quality and arrived in good time
M***o –
Very nice, I arrive perfect, good protection for long trip to chile
S***t –
hermoso
K***r –
Arrived broken!!!!!
V***v –
It came quickly, packed well, everything was tracked, to the seller Thank you, I recommend.
V***v –
It came quickly, packed well, everything was tracked, to the seller Thank you, I recommend.
V***v –
It came quickly, packed well, everything was tracked, to the seller Thank you, I recommend.
A***t –
is heavy and looks expensive
G***o –
Very good product and very good seller
I***v –
I liked it very much!
A***a –
Well made and good materials. Very fast
P***i –
Second one l buy. Amazing look.
F***s –
Very nice and quality. It came very fast.
L***s –
As it looks. It's peeffect and arrived in less than 10 days. Highly recommended seller
E***o –
Very cool
E***o –
ok
E***o –
vale
S***s –
Items are as accurate as it described. Arrived in 2 weeks time in Australia and the packing of the items are outstanding. Very happy to have business with VILEAD people. Thank you
G***r –
As described, it looks good quality and is light and heavy at the same time.
K***t –
Beautiful figurine.
A***S –
Alta qualidade
K***r –
very well packaged. it feels solid and has a good weight to it. delivery was reasonable.
C***d –
Rly good, my granma like it a lot
M***a –
Beautiful, I’ll buy an other one.
T***a –
Perfect product…
F***i –
Perfect
M***r –
Very beautiful. Fast delivery. Good tightly wrapped up came it within. Happy with it!
F***r –
Magnifique
I***a –
Well packed, no problem
K***r –
Dreamer cuteness
E***a –
Corresponds to the description, the quality is good, delivery is fast. I recommend the seller
F***o –
I love it! It came very fast and came perfectly packed. On his face he's got a little nugget but it's only appreciated if you get too close.
R***r –
The goods came on time, packed very well. Slightly larger size than expected. Happy with the acquisition.
H***y –
Gorgeous quality and they look so good.
H***y –
Beautiful quality. I love thrm
H***y –
Lovely. Exactly as pictured.
A***r –
Love it. so pretty.
S***C –
A little disappointed because the color is a little clearer than the other 2 statues I already have and it looks like when I put them side by side; Otherwise it is very pretty.
Fast delivery and very well packaged.
A***n –
Perfect! Free shipping super fast.
L***r –
Great little statue, already have one that people comment on so ordered another one as a gift.
C***s –
Nice ones
C***l –
Beautiful; I love it.
J***i –
Lovely and worth its price
T***i –
Great!
M***y –
Super. Excellent quality. The product fully corresponds to the description. To Israel, the parcel came quickly.
N***r –
Took a while to arrive, but reached its destination well packed and beautifully made.
N***S –
El envío perfecto, muy rápido y venía súper bien embalado. queda muy bonito en el despacho
R***r –
The figurine is the same as in the photo. Very well packed, reached without damage. Corresponds to the description and size. Thank you seller.
R***r –
Beautiful figurine. The packaging was wet. It's good that the goods did not suffer.
N***f –
C The 3 th that I order to offer. Just gorgeous
I***n –
Went for two weeks, excellent quality, super packing! I advise the store!
A***y –
отличное качество, продавца рекомендую
O***r –
Very beautiful!!
O***r –
Like!!!
O***r –
Super legal rewarding 100%
G***o –
very good product
R***r –
I had to grind a little)))
C***z –
Very good quality.
M***C –
I am very satisfied
M***C –
Precise!
M***C –
Exactly.!
Very happy..
A***a –
Not bad at all love it so much though the finishing is showing but not in obvious places… will be buying the black soon
M***o –
Figurine arrived very well packed
And as ad
Indicate all the purchase
P***s –
Nice!
A***n –
Looks great
H***a –
Love it!
S***s –
Love the material
A***a –
Fast shipping. Only one week to Spain. It's very pretty and comes well protected
Y***a –
beautiful, packed very good
N***n –
יפה ואלגנטי מאוד
R***n –
Very happy with the product. Exactly what i envisioned.
F***i –
Escultura linda! Veio perfeitamente embalada e a entrega foi muito rápida! Valeu totalmente a compra!
F***i –
Sculpture beautiful! Came perfectly packed and delivery was very fast! Totally worth buying!
P***o –
Amazing quality looks like a real art, quick delivery…
I***n –
Fast delivery, get exactly what is advertised on the site, highly recommend
O***a –
The product corresponds to the description. has already received the second figure. The first was perfect! Now they sent the figure not very neatly executed. I took it at a discount, I suspect that the seller does not send a 100% quality product during discounts. Because Marriage in a place that is almost invisible, I keep it. I think that this was the calculation of the seller when sending. Sorry about that attitude.
Н***ч –
Pretty nice thing)
A***z –
decoración muy buena terminación aceptable
L***k –
I like it, I recommend it.
K***v –
Quality, smooth, without jambs! Came to Omsk for 5 days!!! Recommend seller
A***c –
Product was packaged very carefully and looks just like the picture. Shipping was fast as well.
A***a –
Perfect
A***a –
Very beautiful
B***r –
Thes best!
J***a –
True description. Come with a small piece damaged bottom statuette, however is not visible in the exhibition.
A***s –
Perfect
C***a –
Hermoso! Viene perfectamente embalado