Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of mystellarshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Yuvraj Wolf –
It looks nice on my desk I recommend❤️❤️
Javier Molinoqe –
Excellent Product very nice, the only bad thing that said it was Charger US (American) and arrived EU (European) so I had to put another one, so take it into account when buying, he still fulfills what he promised.
Samirah Hood –
In less than two weeks
So I really wanted the gold one but EU was out of stock,But I had one adapter at home so I ordered US anyways and I’m glad I did so,it’s beautiful.
At first I said this thing is not floating until I read the leaflet,almost threw the plastic thingy that you attach between the ball and the ring and then remove it.
I love it and I recommend
M***o –
Thank you I received my package
M***p –
Nice quality note with order that the plug Americans is.
E***e –
Very cool. Smaller than I expected but in short I am very happy with the purchase
A***n –
Quickly qualitatively everything as expected. Only at first it was tense that he was a racist. But it turns out it needs to be placed in a manual отодвинув from a magnet by 2 cm
M***y –
Works very well. Very beautiful
Javier Molinoqe –
Works as it says. And not like someone who says he stays glued to the top
Enrique Lutz –
Rudolf Kirsch –
Curious gadget! I like it a lot, only I would propose that in addition to the colored lights, there would be the version with white light. But it works well, levitates
L***l –
beautiful product, got it as a present but it look lovely when displayed. delivered really quickly.
P***s –
Extremely fast, arrived in 16 days. Recommend the product and seller. Very beautiful and elegant
Wendi Raver –
They look very beautiful
Tandy Hoyte –
Recommend
Branda Goshorn –
Kemberly Roza –
Top
Samirah Hood –
As described, arrived on time and without damage
S***i –
Very happy, works very well.
Major Woodrum –
Very nice and easy to place. The Globe press a little ruined
R***n –
Extremely Nice! I like it a lot!
O***a –
A wonderful lamp.
I liked it very much.
Came in 2 weeks
K***i –
it works marvelously, it rotates non-stop, very cool.
a cute idea as a gift, an office gadget or as a design piece .
Highly recommend
Ildefonso Sollami –
The colors around not so beautiful. Most of all, Palestine in the place of Israel on the map. Embarrassing. Put him on Saudi Arabia
Sigmund Bruckmann –
Cool, arrived earlier than expected
Alisa Watts –
I***n –
Works, no questions. Delivery 3 weeks, packing is excellent, everything is whole.
A***z –
It works and looks good, the only thing that's true, is that the sphere is not at the center as seen in the post, since it's really almost up, suspended, but if up, where the effect is a little lost.
G***y –
Hello order received in 11 Day
Package well protect for transportation, not disappointed with my order
L***a –
The goods of excellent quality, corresponds to the description of the seller, packing for 10 points. I put 4 stars for that when sending an order, the seller mixed up and sent the goods with another adapter (I had to look for the right adapter-a dispute to open did not).
Tandy Hoyte –
J***g –
Honestly thought it probably wouldn’t work but it works great except the adapter is a little loose so I just use my own. The instructions are simple and overall the display is great.
A***n –
Read instruction
O***n –
Very high quality goods and packaging. Track tracked. Supplier categorically recommend!
R***r –
Great product. I still can’t believe my eyes every time I look at it
Jaqueline Phipps –
Very pretty .. worth the wait
G***c –
Arrived in 8 days. well protected and functional. All OK.
Lorean Soni –
Spectacular, fast delivery!
Mammie Aguiniga –
Gérald Noir –
R***a –
We are very happy with this purchase.
Arrived fast and exactly as described.
C***a –
cool
V***s –
The parcel came in a month to the Smolensk region. Everything works properly. The ball of Earth levitates as it should)
E***N –
I 15 Days istanbul
W***m –
good goods
M***i –
Very nice
