Shipping and delivery
At MystellarShop, we aim to provide a seamless shopping experience with reliable and timely deliveries. Below are our shipping options and policies.
What are the Shipping Options
✔ Free Standard Shipping – Estimated delivery time: 10-15 days (excluding packaging time of 2-5 days).
✔ Express Delivery – Get your order within 5-7 days for £10 (excluding packaging time of 2-5 days).
Where do you ship your products?
We currently ship to the United Kingdom only.
How do we track our shipment?
Once your order is shipped, you can track it using the Track Your Order page or contact us at [email protected] for assistance.
How long does shipping take?
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of mystellarshop.com
*You can submit refund requests within 3 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I***h –
Produto ok, obrigada! Chegou antes do prazo🙏🏼
X***d –
Produto entregue e funcionando recomendo. Alivia a dor.





K***q –
Great Dealer
Great Product
Fast Delivery
Thank You
B***e –
Thank you for fast shipping and the product is great! It heats up and massage my knee both sides. Hopefully it helps me in the long run – not literally. (😳😅😅🤔)
T***n –
Great Product, It works perfectly, and it’s build of great quality, this massager can relief knee pain and help to treat any kind of knee problem or condition laser and Infrared are extremely powerful, truly recommend this product



I***u –
Nice works great
J***y –
El producto llegó en buen estado y funciona bien

Z***j –
Esse aparelho é fantástico, melhorou muito minhas dores nos joelhos, cumpre o que promete, amei…


M***c –
Greetings from Bulgaria. I received your products and everything is fine except for the quantum health analyzer because when installing its software it is hindered by windows 10 firewall and I will try again by stopping my windows firewall.

U***m –
excelente producto, me quitó mis dolores de rodilla

G***f –
It’s a good quality and works fine 💪I don’t no if it will help on my knee problems only time will tell i have only been using it for 2 days 3 time a day 😀


E***e –
Llegó súper rápido! 5 días! Todo funciona bien. Ahora está cargándose para estar al 100, para poder probar las funciones sin dañar la batería!


Z***q –
just WOW!! So powerful, really feel it getting deep into the tissue. I suffer from agonising knee pain very frequently, so hopefully this will help. thank you! feels very well made, and amazing quality for the price. the touch screen is extremely responsive and clear. love it! 👍


A***r –
très bon produit correspond a la description merci vendeur
G***w –
Un aparato con Mayúsculas, lo uso para recuperar un esguince de rodilla lateral.
A***m –
Fue mi primera compra en ALIEXPRESS pero me decepciono al ver el embalaje que llega por correo, la caja rota y chancada. El artículo parece estar bien pero debe de haberse golpeado bastante durante el trayecto. La forma que una tienda o empresa envía los productos que compras indica cuál importante eres como cliente !!!!



E***v –
Bueno
G***v –
Work very well

F***q –
Very cool
L***r –
Lo compré para mi mamá y le encantó ☺️ es un excelente artículo 1000% recomendado. Llegó 10 días antes de lo acordado. Estoy sorprendido

A***p –
Chegou bem embalado. Demorou um pouco para chegar, mas compensou, pq é um massageador excelente. Uma boa qualidade e nenhum defeito. Funciona perfeitamente, e demora descarregar. Estou muito satisfeita.



M***u –
minden a leírta szerint. A minősége rendben,erős motor, ami a masszírozást végzi (kicsit hangos, de meg lehet szokni).remélem hosszabb távon valóban segít a fájdalom megszüntetésében. Gyors, követhető szállítás; csak ajánlani tudom másoknak is.
X***k –
Muy bien embalado ,llego en buen tiempo luce bien , aún no lo pruebo , pero parece buen producto , ya después les contaré más





N***j –
Very professional. Good and supportive to heal aching knee