Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of mystellarshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Eleri Barnes –
It’s very cool and the light is more than I expected. It has a great sound too.
Gage Edmonds –
Good product box came damaged but the product is not already working perfectly.
Renesmae Knapp –
I received the order, everything is whole, everything works. I took it with the battery, but it is weak and quickly discharged, and everything is as in the description. I recommend the seller
Diedra Spath –
Small luminaire, but with excellent quality. It has sound and greatly improves the environment especially at bedtime
Enrique Lutz –
Just cool
If I could put video I would put it, but there is no option.
Finn Junkermann –
Arrived badly packaged very careless the truth. But it works and it’s very nice.
Jaqueline Phipps –
The delivery arrived quickly and I’m so happy…. It’s the best price-to-cost. I’ll use it well.
Gianmaria De Sario –
Colorful. bluetooth works beautifully. Wireless charging is good. I recommend it.
Marchelle Dowden –
The lamp is super recommend, it has hybrid charging, watch, alarm clock, the colors can be changed are very nice
Eleri Barnes –
The goods arrived in the Dnieper by mail within three weeks! The device itself is made well stylishly turns on blinking in different colors. Is charged by the cord. My Samsung phone does not fit if you put it directly… only sideways to charge. Writes fast charging fast charging time is good. If the device is shaken then in the middle there is something to hang out… Probably something fell off… The only thing I can’t set the time… If you completely shut this thing, time goes astray. Generally satisfied. How to set the time on it we will figure it out. I recommend the seller.
Wendi Raver –
The product very fast delivery, exceeded my expectations, lights, music, sound according to the size. The alarm works, the same clock. The only thing is that the charger only works for IPHONE, it does not work for Samsung or Xiaomi, what a sadness because it is just what we have. But it combines with my son’s fourth gamer.
Eleri Barnes –
Great product, only downside is that you have to take the phone cover off for it to charge
Maximilien Chopin –
Super, actually works, looks more expensive than my money, bought two, I do not regret it, I recommend it
Renesmae Knapp –
First, let me dat the clock is beautiful… like it’s definitely an eye catcher in a room. I bought the version that xan work without being plugged in and the manual was easy to follow. Every other feature works so far except the wireless charging. I have a Galaxy Note 9 and have tried with and without the case, as well as multiple directions to get it to charge my phone but sadly nothing worked.
The rest of the features work ok though so I guess that’s a plus.
Chae Jiang –
Pretty and very good Bluetooth
But the Samsung A90 can’t be charged.
Lisabeth Brennen –
Arrived quickly! The product seems to be good for the quality it has, but I do not know how to upload my Sansung Android in this product…
Looks good ….
Gayla Tincher –
Very pretty!!!! Works very well, there is a charger in the box. I recommend the seller
Takako Ream –
Delivery 1 Moscow
Non-feral rich, viglyaday Garno, ale is similar to ichrashka.
Rosmiri 15 by 15 cm, I live to add small ones.
For that time, not based on the fact, to add small ones.
Such wireless charging is not a shvidic.
The battery is obvious, ale pratsyuvati will not be dovgo, more Yak timchazh rishennya, with vimknenni elektroenergiya.
The column is such for a child of norms, ale is not much more.
The material of infatuation with the dot-tik.
Mahi Reid –
I was expecting a bigger one, but a smaller one.
Charge the phone with nice lighting.
The sound is so awesome.