Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of mystellarshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Adella Tarry –
Excellent. Fulfills its objective. According to the description. Thank you very much
Emmanuel Gillie –
Successful item does the work as described
Demarcus Mcmullen –
Fast delivery
Fernand Aveline –
It seems okay to test soon
Shanda Gatling –
Good product at first glance just need to taste it
Patty Balser –
Close quite well, and also have to cut the package
Alisa Watts –
Very good
Lluciano Marcos –
ok
Fritz Filippi –
Excellent Product, useful and practical, seals and cuts all kinds of polyethylene sheet wrappers. Preventive light on and charge with USB prompt.
Zoraida Swick –
I arrived perfectly well packed and very quickly thank you very much to the seller and Parcel
Windy Milnes –
Good prodocto
Chae Jiang –
It fulfills its function the first button closes the bag must be made of plastic does not work with paper. And the second button breaks for when you want to open the bag. With the magnet you have it in the fridge always at hand
Mahi Reid –
It was delivered quickly and everything is fine. I am satisfied and can recommend it to buy.
Marchelle Dowden –
She wagged 2 pieces, came zimʼyati not give up normally, zakukuvannya jahliva. The device itself is cool. Need to get used to it normally. Ale its function vikonoit)
Jannette Wilmes –
Very good product
Graham Rankin –
Small , working well m charger included
Vladimiro De Angelo –
The little thing serves its purpose. Is practical. With thinner materials, such as freezer bags, it burns out. You need a sure instinct to operate the device
Armaan Ellison –
I haven’t tried it yet, it’s small and manageable.
Durante Sciara –
I still do not use it just arrived the charge is by USB also you can paste it anywhere where aya iron or iron I hope and it works well
Nour Hartman –
It was delivered quickly and everything is fine. I am satisfied and can recommend it to buy.
Emma Carra –
Only capture cellophane bags, throw money away
Néo Lortie –
Having received the Shvidko for 10 days, I also tried the yak to pack, then the piece is great, I recommend it before purchase
Reiko Jeanlouis –
Same as in description.
Armaan Ellison –
Fast shipping, it works, I recommend
Jaimee Harter –
As the announcement looks good quality arrived within the expected
Patty Balser –
Small but very practical.
Benoît Cortot –
The product was wrapped very well. Thank you dear seller.
Aamir Boyd –
this is much powerfull like model with AA batteries, charging USBc, satisfied , don’t need long time heating ..
L***v –
Really good protuck it works really well
Alfonso Villapol –
Works. But we need to practice a little.