Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of mystellarshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Major Woodrum –
The watering can came quickly, it was well packed, it looks great when assembled. I recommend the seller
Liberatore Accordino –
This light is small but it looks nice and it looks great at night
Gayla Tincher –
It is beautiful!!!! Happy with the purchase I arrived super fast I recommend it 100%
Samirah Hood –
Very pleasant gadget, nicely decorates the terrace. Gentle like a butterfly, so you have to be careful. I am pleased to inform you that the seller works very cool, fast shipping, well wrapped, and everything is as described.
Tandy Hoyte –
Very fast shipping, great services! Professional and reliable seller! Item’s received today, no damage, all 3 pcs work excellent, good quality and looks nice! I will leave some additional feedback after i test them. Thanks!
Coleen Dragon –
I am very happy!! They arrived earlier than expected and they look very good quality, it also has a turn off and on Button. Now you just need to charge because it says Charge 8 hours to see if they work. Order two but I would order more because they are beautiful
Branda Goshorn –
Beautiful decoration for the garden, in the evening and at night looks amazing! I recommend
Alisa Watts –
This incredible, I like muchisiismo!! The size of the jar is perfect, and it looks wonderful! It’s just great and the best I get super super rapidism! Excellent delivery process!
Gérald Noir –
It looks beautiful as the description indicates I recommend it
Germain Beaumont –
I recommend all the yak in the photo of the seller
Jamel ben mabrouk –
I arrive in Spain in 4 days, very well wrapped and very nice product
Ted Basye –
A very cool gadget for the garden. It shines nicely and looks nice. Fast delivery. I recommend
Aasiyah Haney –
The item arrived before time very beautiful very good item highly recommended.
Nour Hartman –
It’s love. It’s so beautiful. I hope it will be the same in the garden too.
Liberatore Accordino –
Fast delivery. The can is beautiful my mother love it!
Javier Molinoqe –
Wuaooooooooooooooooooo!!! Be amazed by this beautiful all of her beautiful cool I recommend it to the 200000000 you will like it and I hope they will send everything for J & T the best package in Mexico and the world I arrive very quickly and completely very honest
Tandy Hoyte –
The watering can is beautiful big and it shines great. It looks like a plot for the garden or the balcony gives an amazing effect. I recommend it send a very fast one until I was a pleasant surprise. I recommend honestly and very attractive price super super
Verline Cordon –
I really like this little watering can, I find it so cute!! I saw it a little bigger but it has very good effect!! At night the lights flash like drops of water, very pretty rendering!
Coleen Dragon –
Wooooooooooooooowww!!!
How beautiful it is. I’m so happy. Thanks to the seller.
Super I recommend. Speed and efficiency.
Franchesca Schwebach –
It is very nice, it has a lot of light, at night it looks precise
Alfredo Lamanna –
Beautiful solar lamp, will definitely be a hit on the balcony.