Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of mystellarshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gage Edmonds –
I wanted to buy it after seeing it introduced to Udub, but when I was hesitatingly, I thought the price was going out a little bit, AliExpress. It’s been a low price point in Res, so I went private for a long time.
I like it because it’s big, you can wash the vegetables and run them at once.
Kawano Tanyu –
The box is all torn, but the product is not broken and it is good. The shipping long hang box is all torn, but the product is not broken it’s a long time before shipping. The box is torn, but the product is not broken and it’s good.
Shanda Gatling –
December 3 orders received 20 delivery ^ ^
Arriving when I wanted to be sapped
Before using things, I think I will use them well ^ ^
Verline Cordon –
I’m writing very well. The size is also large.
Jamel ben mabrouk –
I am surprised by the quality, the plastic thick, the mechanism works very well. At this price unrivaled.
Demarcus Mcmullen –
All right.
Anacleto Adornetto –
Big and tough, very good, it delivers what it promises, the leaves come out pretty dry, I loved it
Kholmatzhon Daniarov –
It’s a lot of size. It works well.
Emma Carra –
Perfecto
Windy Milnes –
I can’t use the box, but I’m sure there’s no broken product.
Fukumoto Shusake –
It’s larger than I thought, and it’s neatly dehydrated by the driving force without pressing a few times, so I start eating a lot of vegetables like these days I think I can use it for salads.
I want to use it often, try to eat vegetable fruit.
Alfredo Lamanna –
Great product, good quality
Germain Beaumont –
The material is not resistant to the point of not leaving if it falls by accident, but apart from that, it does what is supposed to! The first time we roll costs a little bit
Lluciano Marcos –
The shipment came very soon.
The goods came well without any damage.
It’s larger and more heavy than I thought.
Maariya Kramer –
It’s good. It works well. It looks summary, but it’s sturdy.
It’s cheaper than a domestic shopping dream.
Émeric Figuier –
Delighted with my purchase.
Carla Poole –
All right.
Amir mohamed –
The dryer is wonderful. Works great. When pressed one time spins for a long time. There is a stop button. Reliable packaging. Fast delivery. I recommend it unambiguously.
Ildefonso Sollami –
Shipping ^ ^ I came quickly to inform you ^ ^ Thank you
It’s nice because the size is large ^ ^ The exterior is cheap and it’s high-quality ~ The finish is neat, so it’s good ^ ^ dehydrate more than I thought. .. Rolling is slow… but I think it’s much better than not at this price ^ ^ I eat a lot of lettuce it was hard to remove the bite.
Gage Edmonds –
Delivery is late, but the result is satisfied
Franchesca Schwebach –
Real good ~ ^ ^♡It’s the best!! It’s so comfortable. It’s so sturdy ~
Ira Forster –
Great quality! And it’s pretty big. I loved
Jeremy pinot –
Plenty of size, dehydration ~ ~! I was really surprised to come quickly. The packing box was tattered, but it’s good that the water is fine.
Speranzio Bartolone –
Good .. ^ ^
It’s solid and well turned…
Korey Wu –
The salad dryer is of a well-resistant material. After pressing the central part, it rotates by itself and stops when the button is pressed. I loved this purchase! We consume a lot of greenery here and it will be very useful.
Lluciano Marcos –
As soon as I receive it, I’m sorry.
Thank you for your good product so satisfied
My mom coved and bought me one, but I’m very satisfied.
Please…
I think it’s good. I keep buying in the future.
I have to give a gift. The performance is very satisfactory.
Andrea Xiong –
The delivery was late, but it’s pretty…
I’ll use it well.