Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of mystellarshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Kemberly Roza –
I ‘ve been waiting a lot for the dumplings machine, but it arrived well ~ ~ I don’t know because I don’t use it, but I think it will be comfortable ^ ^
I will use it well. Thank you ~~
Graham Rankin –
It works well, but one leg is broken. ㅠ ㅠ
Gayla Tincher –
Other sites that are not yet used
Devon Huntoon –
Excellent, very easy to occupy
Devon Huntoon –
It has left me very happy, only it comes in a cardboard box and it was a bit dented but it came well
Roderick Roth –
A fun kitchen tool which works well considering the price. Having spent some time adjusting the amount of filling I finally got the hang of it and I made some really tasty gyoza for us. The box was somewhat damaged but everything inside worked just fine.
Winston Hyde –
The dumplings machine is very good and good!!
Derrick Sclafani –
Thank you application has been received and all well
Émeric Figuier –
I like it. I recommend.
Savannah Brotherton –
good product
Gayla Tincher –
Dumpling machine It looks impressive, functionally it hasn’t been tested yet.
Armaan Ellison –
The product superr Savet of this seller for everyone. 35 days before Israel.
Starr Lheureux –
Looks good, so far not checked and put on dumplings
Rudolf Kirsch –
Good shipping good fast and good.
Xose Mendez –
Super dumplings
Micael Montes –
Thanks for the speed and seriousness I arrived in record time and is sound and work I have not yet tried when tested I will comment again
Mahi Reid –
wow fast shipping. not tried it yet but it works
Graham Rankin –
The machine works well. Easy to use. Size is small. About the same as a pot sticker.
Gérald Noir –
All very well. Arrived fast and the product very good
Takako Ream –
It’s smaller than you think
Micael Montes –
Thank you, super chévere
Alfredo Lamanna –
I bought it because my mother asked me to buy it. The shipping period is suitable and it was well received without any broken place. I haven’t done it, but I charge it and press the button, it works well. It’s rechargeable and it’s not big, it’s convenient. I want to eat two.
Vladimiro De Angelo –
Shipping is fast
Susann Masson –
OK
Rosalie Robertson –
It looks cool tomorrow I will check
Daanyal Shepard –
A very good dumplings machine is a pity that the mound rubber legs slip a bit.
Armaan Ellison –
A little longer was the waiting time for delivery. Super Machine
Daanyal Shepard –
Very solidly made machine for dumplings functionality I have not checked yet
Micael Montes –
I recommend, I haven’t made dumplings yet, but the machine works
Shante Dezern –
As soon as I received the product, I turned to my mind. It works well and it’s so nice. I’m impressed that you can buy it at this price even if you do money. I’ll write too well. I decided this evening as a dumplings country..