Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of mystellarshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Kholmatzhon Daniarov –
I arrived super fast, the material seems good quality and fulfills its functions. I recommend it taking into account its price and quality.
Mammie Aguiniga –
Nice vegetable chopper. Looks great, can’t wait to use it.
Graham Rankin –
Order was shipped and delivered very quickly. Unfortunately it came damaged. I got a refund without any problem.
Javier Molinoqe –
I didn’t even want it, if I got it so soon. I was to the fault of the Bula of 25 Kvit, and I got 4 Kvit. It is so good to sell it before buying. The product is well packed, the device itself is crushed with hard plastic. Knives have already died in robots. At the time attracted.
Eleri Barnes –
Plastic is normal. I’m hitched. Everything came tzile and shvidko. Tomorrow I will be testy. I passed through the press.
Alfonso Villapol –
A grater for the unstuck. I came with a three-hundred container. The Penny turned. the sellers did not work on the cat ..
Takako Ream –
Good, practical and economical. Is useful and necessary. I loved it
Graham Rankin –
it came with everything but the container came broken :'(
Germain Beaumont –
Arrived broken from a corner, but nevertheless hunts well and does not open. Everything came well packed and complete. Looks resistant plastic. Good product for the price you have.
Rosalie Robertson –
I arrived full and very fast, at. Excellent condition, need to rehearse but looks great
Branda Goshorn –
Very fast delivery, arrived a week earlier. Everything is fine, it doesn’t have work manual to explain, but it’s all printed on the package paper. So far so good, I gonna leave comments again when I use it to cook stuff
Demarcus Mcmullen –
i like it, it is good. good plastic, easy to use and clean. it would be even better if it had smaller loops for smaller chopping (onion) but I use it very often and I am very pleased
very fast delivery to Serbia (15 days)
Bonnie Montes –
I didn’t dough, I didn’t get it.
And yak and they wrote in vidguki, there is a little triage on containers, Ale won’t go to the scream of the crack.
Kholmatzhon Daniarov –
Great help tool when chopping vegetables, avoid wasting time so you can dedicate to other things
Mahi Reid –
I saw some comments from buyers expressing what the item is broken, I would think it is broken from the seller’s hands since a piece that was protected was broken, had it been damaged on the road then everything would have been damaged, in addition the potato peeler did not arrive
Zoraida Swick –
The vegetable cutter looks strong. I’m yet to assemble it, but I would say it is a good buy. I’m looking forward to using it.