Refund Policy
At MystellarShop, we value customer satisfaction and transparency. This Refund Policy explains how cancellations, refunds, and replacements work when you shop with us. Please read this Refund Policy carefully before placing an order so you understand your rights and our procedures.
Order Cancellation Policy
We understand that plans change. If you need to cancel your order, contact us as soon as possible.
✅ Orders can be canceled or modified within 12 hours of payment.
❌ After an order ships, we cannot cancel it because the shipping process has already started.
If you need help canceling an order, contact our support team:
Email: [email protected]
WhatsApp: +44 7716 937083
Refund Policy Eligibility
Our Refund Policy allows refunds or replacements in the following situations:
- Your order does not arrive within the guaranteed delivery timeframe (45 days excluding 2–5 days processing).
- You receive the wrong item.
If one of these situations happens, contact our support team immediately so we can resolve the issue quickly.
Situations Not Covered by Our Refund Policy
Refunds may not apply in these cases:
- The shipping address entered during checkout was incorrect or incomplete.
- Delivery delays occur due to customs inspections, natural disasters, or global shipping disruptions.
- The customer decides they no longer want the product after shipping.
How to Request a Refund
If your order qualifies under our Refund Policy, please submit your request within 3 days after receiving the product.
You can contact us through:
Email: [email protected]
WhatsApp: +44 7716 937083
Our support team will review your request and guide you through the next steps.
Helpful Links
For more information, you can visit:
- Our Shipping Policy page
- Our Contact Us page
- Our Track Your Order page
You can also learn more about online shopping protection at the Federal Trade Commission website: https://consumer.ftc.gov/
MystellarShop is committed to providing a secure and reliable shopping experience for every customer.