🧐 Got Questions? We’ve Got Answers!
Below are some common questions about shopping with MystellarShop. If you need further assistance, feel free to contact us at [email protected] or WhatsApp +44 7716 937083.
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📌 Ordering & Payment
Q: How can I place an order?
A: Simply browse our collection, add your favorite items to the cart, and proceed to checkout. It’s quick and easy!
Q: What payment methods do you accept?
A: We accept major debit/credit cards and other secure payment options. For details, visit our Payment Methods page.
Q: Can I change or cancel my order after placing it?
A: Orders can be canceled only before shipping (within 12 hours of payment).- Once shipped, cancellation is not possible.
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📌 Shipping & Delivery
Q: Do you offer delivery across the UK?
A: Yes, we deliver to all locations within the UK.
Q: How long does shipping take
A: Standard FREE delivery takes 10-15 days for Normal Delivery & Express Delivery in 5-7 days , depending on your location. For full details, visit our Shipping & Delivery page.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email. You can also track it on our Track Your Order page.
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📌 Returns & Refunds
Q: What if I receive a damaged or wrong item?
A: We’re sorry for the inconvenience! Contact us within 3 days of delivery, and we’ll arrange a replacement or refund.
Q: Do you accept returns?
A: Yes, we accept returns within 3 days of receiving the item. Please refer to our Refunds & Returns Policy for more details.
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📌 Customer Support
Q: How can I contact you?
A: You can reach us via email at [email protected] or WhatsApp +44 7716 937083.